P3d v3.4 CTD due to Kernelbase.dll

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
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carsten.heine
Posts: 4
Joined: Thu Sep 14, 2017 7:48 pm

P3d v3.4 CTD due to Kernelbase.dll

Post by carsten.heine »

Hello dear support team and dear community,

today I wanted to get my v3.4 started but unfortunately the message "a fatal error occured" was seen and the application crashed.

I had the same problem approx. 2 years ago and I remind there were trouble with the .NET framework. I tried to reinstall .NET framework without any effort.

Here is my event log, May please somebody have a good idea what's wrong here,

kind regards, Carsten.

Name der fehlerhaften Anwendung: Prepar3D.exe, Version: 3.4.22.19868, Zeitstempel: 0x588f7cbf
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.1.7601.23889, Zeitstempel: 0x598d4d26
Ausnahmecode: 0xc06d007e
Fehleroffset: 0x0000c54f
ID des fehlerhaften Prozesses: 0x2480
Startzeit der fehlerhaften Anwendung: 0x01d53c0d7c793e4b
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Pfad des fehlerhaften Moduls: C:\Windows\syswow64\KERNELBASE.dll
Berichtskennung: c5c246ca-a800-11e9-8d4d-386077fad7db
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