KERNELBASE.dll and radeonsoftware.exe Crashes

Any issues, problems or troubleshooting topics related to computer hardware and the Prepar3D client application
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cvandenberg01
Posts: 1
Joined: Tue May 05, 2020 4:00 am

KERNELBASE.dll and radeonsoftware.exe Crashes

Post by cvandenberg01 »

I have been having this freeze with KERNELBASE.dll, as well as radeonsoftware.exe which has identical behavior, for quiet some time. I can go hours without an issue, or it can happen pretty quick. It is either a CTD or complete freeze that forces me to hard reboot my PC.
I have P3D v4.5
Windows 10 Pro
AMD Ryzen 7 2700X Eight-Core
AMD Radeon RX 5700 XT with 20.5.1 Drivers installed
No overclocking on either CPU or GPU.
No temperature issues that I can see.

Here is the KERNELBASE error log:
Prepar3D.exe
4.5.14.34698
5e94b5c2
KERNELBASE.dll
10.0.18362.815
b89efff3
c0020001
000000000003a799
4a8
01d64fe816756697
C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
C:\windows\System32\KERNELBASE.dll
dd2c1f27-3558-40f6-b1ed-b122f65d1f07

Here is the radeonsoftware error log:
Radeonsoftware.exe
10.1.2.1798
5ecc0ba5
ntdll.dll
10.0.18362.815
b29ecf52
c0000374
00000000000f9229
3460
01d64fe7015207da
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
C:\windows\SYSTEM32\ntdll.dll
ac69526f-351a-4900-a915-0afd70955248

Any help would be greatly appreciated. Willing to provide more info as necessary.

Chad
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