ON going Major Problem

[asanal]

V5, it doesnt starts the "First Prepar3d" screen. " circle turning "around but nothing happens. I have to manually stop the computer, to restart it again
All those problems started when " DXGI_ERROR_DEVICE_HUNG" appears on my screen over SIX Months ago and keep crashing my PC.
I really gave up.

[JorgenSA]

First step: update the graphics card driver.

Second step: run Windows Update, and under Advanced options in Update, make sure the switch "Receive updates for other Microsoft products" is set to On. Leave the switch in the On position.

Jorgen

[asanal]

1- Graphics card driver updated 548.17
2- Windows updated. Advanced option updated and switch is set to ON.

Boot the PC. Started P3Dv5, first screen appeared and circle keep circling. Manually stop the P3D.

[JorgenSA]

Hmmmm... I assume that P3D used to work?

What are your system specs?

Jorgen

[Martyson]

V5, it doesnt starts the "First Prepar3d" screen. " circle turning "around but nothing happens. I have to manually stop the computer, to restart it again
All those problems started when " DXGI_ERROR_DEVICE_HUNG" appears on my screen over SIX Months ago and keep crashing my PC.
I really gave up.

Is your PC overheating?

PC case Fans clean and running?
PC filters clean?
CPU fan / water cooler working?
Graphics card fans clean and running ?

Also review:
The General Debugging Steps (by Chris Metel) :
https://www.prepar3d.com/forum/viewtopi ... 6&t=145777

[asanal]

DELL Alienware Area 51 chip X99

Intel(R) core i7 5960 cpu@300GHZ
NVIDIA GeForce 2X TITAN X

(8 Years Old)

[asanal]

Is your PC overheating? - NO

PC case Fans clean and running? YES
PC filters clean? YES
CPU fan / water cooler working? YES
Graphics card fans clean and running ? YES

[asanal]

Good news.

Problems SOLVED.

Thx all your help.

[JorgenSA]

Good to hear that. But then, the question: how did you solve it?

Jorgen

[Martyson]

Good news.

Problems SOLVED.

Thx all your help.

You are welcome.

“Is your PC overheating? - NO

PC case Fans clean and running? YES
PC filters clean? YES
CPU fan / water cooler working? YES
Graphics card fans clean and running ? YES”

So the problem was solved by ?:
The General Debugging Steps (by Chris Metel) :
https://www.prepar3d.com/forum/viewtopi ... 6&t=145777

[asanal]

I didnt solved the probkem.

I called "Bestbuy Geeg squad' I have some good experince with them. They took the case and many communication between team members and Case technician took to the findings and developed solution in an hour.

[Martyson]

I didnt solved the probkem.

I called "Bestbuy Geek squad' I have some good experince with them. They took the case and many communication between team members and Case technician took to the findings and developed solution in an hour.
Top

What was the solution?

[asanal]

I really didn't follow-up how did they sold the problem. Now I am flying.
regards